Cancel My Order

About this cancellation policy

This policy explains how you can cancel an order you've placed with Crafthomed Test. It applies to all orders made through our online store. For details on returning items after they've been delivered, please see our returns policy /policies/returns. Our terms and conditions /policies/terms also apply to all orders.

Cancellation window

You can cancel your order within 24 hours of placing it.

When a cancellation may be approved

We can approve a cancellation only if your order has not yet been packed, had a shipping label created, or been handed over to a shipping carrier.

How to request a cancellation

To request a cancellation, please email us at support@logicwoody.com. Include your order number and the email address you used when you checked out. Our support team is available Monday through Sunday, from 08:00 to 17:00 Pacific Time (PDT).

Cancellation confirmation

After you send your request, our team will check your order's status. We'll send you an email to confirm if we were able to cancel your order.

Orders already shipped

If your order has already shipped, we can't cancel it. You can return the items once you receive them. Our returns policy /policies/returns explains how to do this, and you have 30 days from delivery to return your items.

Order changes

You can request changes to your shipping address, items in your order, or the recipient's name within the same cancellation window. However, once your order starts processing, we can't guarantee that we'll be able to make these changes.

Refunds for approved cancellations

If your cancellation is approved, we'll issue a full refund for the cost of your items, shipping fees, and any taxes paid. The refund will go back to your original payment method.

Refund processing time

We process refunds within 7 business days. Please keep in mind that your bank or payment provider may take additional time to post the refund to your account.

Cancellation fees

We don't charge any fees for approved cancellations.

Partial cancellations

You can cancel individual items from your order, as long as they meet the same conditions for a full cancellation.

Duplicate orders

If you accidentally place a duplicate order, please contact us right away. If it's within the cancellation window, we'll cancel and refund the duplicate order.

Payment verification

Sometimes, our payment provider may flag an order for verification. If your order needs verification, we might reach out to you. If we can't verify an order, we may cancel it and issue a full refund.

If we cancel an order

In rare cases, we may need to cancel an order ourselves. This can happen due to product availability, pricing errors, or if we suspect fraud. If we cancel your order, we'll issue a full refund and let you know by email.

Your consumer rights

This cancellation policy does not affect any of your rights under the consumer protection laws that apply in your location.

Contact us

If you have any questions about canceling an order, you can reach us by email at support@logicwoody.com or by phone at +1 (409) 392-8211. Our support hours are Monday through Sunday, 08:00 to 17:00 Pacific Time (PDT).